Answer 1 of 6: Hi I have a connecting flight into Germany with Lufthansa. To date, over six months later, we have not received our refunds. For tickets issued after August 31, 2020 for travel commencing up to May 31, 2021, Lufthansa group airlines offer one fee-free change to a new date, provided travel begins before December 31, 2021. Lufthansa are offering a flight voucher to rebook but what happens if I book a flight worth £90 instead? I kept in contact with them questioning where / when my refund was going to be issued. Answer 21 of 174: Has anyone had a refund from Lufthansa? At the end of June, I filed a dispute with my credit card company. The safety of our passengers and employees is our top priority. Their Jet2 flight home was cancelled. Your new flight must be booked within three years, but the flight may take place at a later date. Our flights were over $4,000 but they only refunded $81.00. We received full refunds for all of our lodging, car rental, airplane seat upgrades, and tours, but not for our airplane tickets . I then called and they were very nice and said I would get a full refund. FILE PHOTO: An Air France Boeing 777 aircraft takes off at Paris Charles de Gaulle airport, following the coronavirus disease (COVID-19) outbreak, in Roissy-en-France, France March 16, 2020. Each time - they are over loaded and it will take time. I didn't even know until I checked my booking on March 13th. Lufthansa cancelled our flights from Iowa to Ireland in early March. The flight voucher can be redeemed during its validity period as a means of payment on eurowings.com for flights on the entire Eurowings route network. The couple went online but found the only available flight to be €1,800 (£1,592). When we called, they said to cancel due to COVID-19 and we would be refunded in full. I've talked to them twice and they have said I would get a refund but it has been over a month and I have not gotten my money back. Lufthansa has announced it plans to offer rapid Covid-19 testing to passengers, although it’s likely only those with first and business class tickets will be eligible initially. I didn't even know until I checked my booking on March 13th. Your rental car. This exact same thing happened with us in our flights from Chicago to Greece. Lufthansa and Qatar Airways offer ‘coronavirus compassion’ by allowing passengers to postpone flight dates . Just under a year ago, when COVID-19 emerged and spread rapidly across the world, many airlines had to collectively cancel thousands of flights and suspend service to numerous destinations. Lufthansa is planning to ground more jets after the German flag-carrier reported a record €6.7bn (£5.8bn) loss in the wake of the collapse in air travel caused by coronavirus. #135, that's very unfortunate. For those of you who cancel flights due to COVID-19 impacts between March 1 and August 31, 2020, the credits in your Wallet will be extended to purchase through July 5, … Just wondering if anyone who had cancelled COVID-19: Requesting a voucher vs. refund for flights, hotels and cruises Alberto Riva 4/14/2020 Police say Orlando waitress saved boy from abuse with note asking if he needed help Ticket cancellations and refunds. Travel vouchers issued between 1st Mar 2019 - 31st Dec 2020 can be used until 31st Dec 2021 on KLM, Air France, Delta Air Lines, and Virgin Atlantic flights. According to FCO - British government advice says that Germany has closed its boarders. How can I redeem my voucher? Airlines grappling with the coronavirus crisis face a legal headache after offering customers vouchers instead of immediate refunds for canceled flights. You will find the latest information for your destination, here. Entry regulations. SWISS is aware that the uncertain news surrounding the risk and spread of the coronavirus (Covid-19) may worry some passengers. If not then the "refund" referred to would be as per the fare rules of the ticket purchased unless they had a waiver in place. Thanks I didn't even know until I checked my booking on March 13th. My friend and I booked Lufthansa / SwissAir flights, with Travel2 via our Travel Agent - Manchester UK to Hong Kong and Singapore to Manchester UK - in 2019, for travel in March 2020.Due to COVID19, both flights were cancelled on 14 March 2020. Passengers are entitled to a cash refund for a cancelled flight under EU law, but airlines have been only offering vouchers during the Covid-19 crisis. It could be that getting a voucher for the ticket value was the waiver that was in place for non-refundable tickets in non-cancelled flights. Flight vouchers are valid for 3 years. I then called and they were very nice and said I would get a full refund. Additional services. Just wondering if anyone who had cancelled My flight was cancelled in April due to COVID-19. Lufthansa cancelled our flights from Iowa to Ireland in early March. I got refunds for the latter two flights after I spoke to the German customer care. When we called again, they said the … For flights cancelled as of September 1, 2020, customers can claim travel vouchers amounting to an additional 10 per cent to the cost of the flight. Following the latest recommendations from the EU Commission, KLM has changed its refund policy for flights cancelled from 15 May onwards, offering customers a choice of cash or flight voucher. Had Lufthansa cancelled the flights before you opted to cancel? On their cancellation page, there were 4 options to choose from and I chose credit back to my credit card. German airline Lufthansa is using images of a rhubarb-farming flight attendant to divert customer anger away from refunds. I am flying from the UK to Brazil on April 17-25. Credit vouchers: more flexibility with multi use and extended expiry dates We've improved our travel vouchers. Travel Correspondent @SimonCalder. They said they were then asked to rebook on another flight. Learn more about the possibilties to receive a flight voucher for your Lufthansa flight to be redeemed at a later point in time. German airline Lufthansa said Wednesday it would cancel 23,000 flights across the group, a 50-percent reduction, as it tries to deal with the fallout from the coronavirus crisis. We booked our flight with Kayak. Because of COVID,on March 15 we cancelled a carefully planned three week retirement trip to France , including a Lufthansa flight on 29 March 2020 from JFK to Paris CDG. As a Lufthansa customer, enjoy exclusive benefits with our partners. Yesterday, 9/6/20, I finally received a refund check for flight cancellation but there was a $45.00 deficit. Will I get £280 remaining on a voucher or do I just loose it? Find out more. Vouchers issued on or after 1st Jan 2021 will be valid for 1 year after the date of issue. Simon Calder. I booked three Lufthansa flights - one from Mumbai to Munich and return for early June booked at the Indian webpage, and the other two with later travel dates booked at the German webpage - one within Germany and the other from Germany to Greece. KLM COVID-19 page Lufthansa cancelled our flights from Iowa to Ireland in early March. Lufthansa passengers can now transit through Singapore Changi Airport. Transiting in Singapore. Lufthansa FlightVoucher * To qualify for the €50 discount when rebooking a new ticket, either the original ticket or the rebooked ticket must have a fare value of more than €50. They told me 4-6 weeks. I cancelled my Lufthansa flights on March 18, 2020. How these cancelations were handled varied from airline to airline – some issued refunds without hesitation, while others issued travel vouchers instead. I've talked to them twice and they have said I would get a refund but it has been over a month and I have not gotten my money back. Our map of the world shows our current flight destinations and related offers. The agent informed me that $25.00 is a refund service fee charged back by Lufthansa and $20.00 is a service fee charged back by the agent. This is absolutely scandalous. Answer 1 of 6: I spent £370 on flights that I will have to rebook due to Covid-19. We are therefore all the more grateful that you continue to place your trust in us and fly with SWISS. All new and existing unused travel vouchers issued due to the impact of COVID-19 are now multi-use and are valid for longer, giving you more flexibility to use them. My layover is 1 hour in Frankfurt airport. We are, of course, following developments very closely.
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