Stored Value offers flexibility since you don’t need to specify a … Current information indicates that fare prices for the light rail system will be approximately: Single paper ticket – Adults, $4.60; Concession, $2.30 (1 zone) go card – Adults, $3.20; Concession, $1.60 – (1 zone) go card (Off-peak) – Adults, $2.56; Concession, $1.28 – (1 zone) Prices … Please note, there are no deposit refunds for "Initial Release" or "No Deposit" Compass Cards or on most program cards. If you’re travelling with a large group (e.g., field trips), group discounts apply to purchases of 50 or more tickets. Buy a Compass DayPass Ticket (a single-use paper ticket, available at Compass Vending Machines (CVMs). Compass Wearables work the same as a Compass Card—tap in and out when travelling on transit. If you're no longer eligible, we'll send you an SMS or email at least 14 days before your go card reverts to adult fares. These can be used the same day or on a future day. (Card Value: $10) $ 10.00 10.00 Just like Compass Card, you can register and sign up for AutoLoad online. HandyCard allows for travel at concession fare prices on transit and provides free travel for an assistant or caregiver. ; Concession fares will be on your go card until Services Australia tells us you are no longer eligible. We offer a range of fares, passes, and ticket types, to reflect the different ways you can get around. Stored Value is refundable only if your Compass Card is registered. Compass Card Learn more about fares and transit passes, concession fares, and available payment methods for Compass Card. When travelling on a Concession Opal card you must also carry your proof of entitlement card, otherwise you must pay for an Adult Opal fare using an Adult Opal card, contactless payment or Opal single ticket. Concession Compass Cards. For minis hold it flat against the card reader. Child … 4. a) Mailing Address: (Number) (Street) (City) … go card go card off-peak Single paper ticket; 1: $1.69: $1.35: $2.40: 2: $2.06: $1.64: $3.00: 3: $3.14: $2.51: $4.60: 4: $4.13: $3.30: $6.00: 5: $5.43: $4.34: $7.90: 6: $6.90: $5.52: $10.00: 7: $8.57: $6.86: $12.40: 8: $10.17: $8.14: $14.70 No refunds will be issued via electronic funds transfer. Monthly Passes and DayPasses are refundable to registered cardholders, as long as the pass hasn’t been used for travel. Check the Fare Zones ahead of purchase. Registered cardholders can also request product refunds by calling Compass Customer Service at 604.398.2042. Call our Customer Information team at 604.953.3333 to find out if we have wearables in stock. If you live outside a go card area, you can apply for regional concession fares. seniors 65+ youth 14 to 18 years* children 5 to 13 years *Must present valid photo ID proving age Please read the full Learn About The five-digit CVM number (located on the front of the CVM). Learn more about our Group Travel Program. A: Adult Compass Card: The most commonly used card – it can be loaded with pass products or Stored Value for pay-as-you-go trips. You'll see the types of products you've loaded, but only Stored Value amounts will appear; passes will show up as a $0 value. Note that only the dollar amount for Stored Value purchases will be displayed; Monthly Passes will show up as a $0 value. The cardholder must have a valid ticket for travel. You may also use your concession card if your doctor bulk bills for visits. Looking for an accessible version? For purchases made at the Compass Customer Service Centre, please retain the receipt provided to you by the customer-service clerk. You can also mail your Compass Card along with a refund form to: Compass Customer Service Please be aware of expiry dates. Policy period required from. This will provide you with balance protection, in case you lose your wristband or mini. Free travel is also provided to one companion or carer travelling with a Companion Card holder. Rebooking, cancellation and itinerary amendments may incur additional fees. DayPasses purchased at a Compass Retailer can be used for future travel. *Conditions apply: Prices are valid for Queensland Pension Concession Card Coach Connection not included. However, we’re always monitoring the availability of new products. Concession--Concession tickets can only be purchased at the station on presentation of a concession card. You can use it for travel through all zones, and save money over buying single fares when you take multiple trips in the same day. If you lose the card there is a £5.00 replacement fee. The following groups can travel on a 50 percent concession fare: (please check for eligibility and conditions of travel) Job seekers (using an adult go card or apply for a regional concession card) Compass Card Privacy Information Brochure. Collect yours today! Metro Vancouver's transportation network, serving residents and visitors with public transit, major roads, bridges and Trip Planning. Pay Go CV or Go CV+ prices with our partners making savings on regular prices and get exclusive offers. For single trips or a visit to Vancouver for the day, a Compass Ticket (single-use ticket) or DayPass is likely the best option for you. Download transaction history for Stored Value and Monthly Pass AutoLoads by logging into compasscard.ca and selecting "My Cards" and then "Card Usage." TransLink will verify the error and once the error is verified, will issue a refund, in-kind fare product, or adjust the Stored Value balance on a Compass Card. We’ll reimburse your $6 deposit and any remaining balance (or your deposit minus any negative balance). Orders of under 50 tickets are at the cash rate. Trip Planner; Translink. Choose "Sales transaction" to filter your transaction history. Find out more about accessible transit in Vancouver. With a Compass Ticket you can transfer between bus, SeaBus, and SkyTrain services as many times as you need in the number of zones purchased for up to 90 minutes. If you want to manage your card online, you need to let customer service staff know and provide an email address. Get 10% off every parts and service bill, earn $500 referrals, and receive exclusive offers you can use all year long. Orange Concession Compass Cards are valid for seniors *65* years and older, youth 14-18 years with valid photo ID proving age, and children 5-13 years.. Don't have to be Canadian. Refunds will only be issued in Canadian dollars. Go Auto’s Go Card is the ultimate automotive rewards program. Cash Fares Cash. A DayPass provides unlimited transit use on all buses, SkyTrains, SeaBuses, and West Coast Express for one full day from the start of the first transit service until 4 a.m. the following day. If you’re visiting from outside the country and would like a refund for any unused transit fare product or Compass Card deposit, we encourage you to visit us in person at a location listed above to obtain a refund. 700-287 Nelson’s Court, How much does the concessionary card cost? Sign up for FREE, today. Sales transactions show the types of products loaded to the card. Request a Refund. A concession fare is 50 percent cheaper than an adult fare and some concession card holders are eligible for free travel on TransLink and qconnect, and regional ferry services. Usage transactions show your taps in and out, along with the amount deducted if paying for your trips with Stored Value. The wristbands are adjustable and can accommodate small and large wrists. Use the instructions below to find your Compass receipts and transaction history, based on the method of purchase. Go to Programs under My Cards to enroll in Bike Parkade. You can travel on a concession fare if you hold one of the approved concession cards for: You must carry your proof of concession entitlement with you at all times and show it to the driver or authorised person when asked. Monthly Pass and DayPass riders tap in to validate their prepaid journey. Requests for refunds of Monthly Passes and DayPasses must be made within 60 days of the pass purchase date. We have to encode them with a special machine before they're used for the first time and this can only be done at our two customer-service centres in Vancouver. You cannot pay for two fares on the same journey with one card — each rider needs their own form of payment. See www.translink.com.au for all Go card fares. You can also view and download a history of the types of products loaded and purchased to your card by logging into compasscard.ca and selecting "My Cards" and then "Card Usage." Complete and mail us a refund request form (if requesting a card deposit refund, remember to include the card). Look for the Compass Card donation bins at the following stations: Stadium–Chinatown Station (Compass Customer Service Centre entrance). A maximum of four children can travel free per paying passenger. Orders of 50 tickets or more are at the Stored Value rate. Requests related to a CVM errors must be made within 60 days of the error. After that, tap the card to take transit or check your balance within 30 days and the card will be added to your account. Step 6: Collection of the card When you receive the email notification, kindly proceed to preferred collection point to collect your concession card. Ask your family doctor to complete the verification section. Prices are subject to change without notice. An email notification will be sent to you when the card is ready for collection. Some passengers are eligible for concession fares, and can purchase an orange Concession Compass Card. Please allow 10 days for processing. to (Year) (Year) INSURED: 2. Note: Current students without a concession card can apply for one either through www.transitlink.com.sg or any TransitLink Ticket Office. If you have leftover FareSavers, you can keep using them on the bus or convert them to Stored Value on a Compass Card. Enter Details Review Details and Submit Confirmation Enter your go card number There was a problem with your information: Your go card number is the last 16 digits located on the back of your card. Customers with Concession Cards and/or Personalized Cards may choose to set up a My EasyGO Account, but are not required to. For 5-a-side football, basketball and volleyball hires, 50% of players must own a Go Card. Concession Pensioner go card - includes $5 deposit. You can use your concession or health care card to get cheaper medicines under the Pharmaceutical Benefits Scheme. Compass Tickets are valid from the time of purchase until 4 a.m. the next day regardless of use. Once you submit your order form and cheque, your tickets will be couriered to you for free in Metro Vancouver (courier charges apply outside of Metro Vancouver). As of Monday 22 January 2018registered home education students 15 years and older who hold a valid Home Education Unit identification card are also eligible. The following groups can travel on a 50 percent concession fare: (please check for eligibility and conditions of travel), If you have one of the following cards you will receive free travel: (please check for eligibility and conditions of travel). TransLink reserves the right to restrict the number of refunds for Stored Value, Monthly Passes, and DayPasses to any individual in any calendar year. Tap your Concession Compass Card card on the reader when entering or exiting SkyTrain stations, SeaBus terminals, and West Coast Express stations, and at the start of your bus journey. Compass Customer Service: 1-888-207-4055. You can use the Stored Value on your Compass Card to purchase a Compass Ticket for another rider at a Compass Vending Machine (CVM). The fare is automatically deducted from the stored value on your card. Learn how much a single trip costs, as well as all about fare zones, prices, and concession fares. The process of adding a card to your account is listed as “pending” until you tap a device. Compass and Compass Customer Guide brochures. Children aged 4 years and under can also travel for free. We will convert any remaining value on the card into transit passes that help children, families, and seniors at United Way. Please note that FareSavers distributed at no cost as part of a program can only be converted to Compass Tickets. The type of concession or health care card you can get depends on your situation. To receive a concession fare, students must: 1. carry an approved Queensland student photo identification card, or 2. wear an official Queensland school uniform. ... Show Go CV card and select concessions when booking. The $5 AddFare charge applies to Compass Tickets and DayPasses purchased at the YVR Airport, Sea Island Centre, and Templeton stations for travel outside of Sea Island. Your go card number * Account details. £4.00 entry adult £1 child. Provide details of the cardholder. Note that you have to buy a Concession Card from a retailer - You can't get them from Compass vending machines. Concession fares are 50% cheaper than adult fares and apply to children, students, pensioners, seniors and defence force veterans. Please update your browser to the latest version, or use one of the following: In the meantime you can visit the old TransLink website, use Live Chat or call Customer Information at 604.953.3333. There must be money on the card (in addition to the card deposit), even when travelling free on the weekend. Tickets are not refundable or exchangeable. There are 3 steps in the go card concession application process. Be sure to carry your HandyCard with you as proof of concession fare eligibility. Details are included in the form. HandyCards only provide for concession fares on conventional transit and can't be used for concession fares on HandyDART. PO Box 2212 STN Terminal View receipts for Stored Value and pass purchases by logging into compasscard.ca and clicking on "view card usage" under the My Cards tab. Yes, but this can only be done at one of our customer service centres, because we need to encode the wearable before use. Visit the Monthly Pass or West Coast Express fare pages for monthly pass fare pricing. For more information on AddFare, visit the Transferring and AddFare page. This is called Pay As You Go. These cards are registered by customer service staff at the terminal at the time they are issued. When requesting a refund, please remember: Most refunds are issued by cheque, which is mailed to the registered account holder. 9.0 Adding Fare Products to the EasyGO Fare Card Children under 5 travel free. Like a Compass Card, you can register your wearable online which gives you balance protection and the option to sign up for other features like AutoLoad or our Bike Parkade program. Tap in and out when travelling on transit and reload online, at a Compass Vending Machine, by phone or in person. There are two ways to purchase a DayPass: Load a DayPass onto your Compass Card (can be done at a Compass Vending Machine or online at compasscard.ca). Concession fares To apply for a tertiary or post secondary student, job seeker or asylum seeker concession fares, login above and click 'My details'. Learn which product is right for you at translink.ca. After you add a card to your account online or through the PRESTO App, you need to wait up to 24 hours to complete the process. You can use it to pay for transit trips or Bike Parkade usage. You do not need to tap out on the bus. * Concession Compass Cards can’t be purchased at Compass Vending Machines. For larger group trips, such as school field trips, you can purchase your fares and tickets ahead of time. Mail your completed application to our Access Transit Customer Care Office at the address below, or email it to atcc@translink.ca. You may also return your Compass Card to us by mail, along with a completed refund request form, but please note the refund polices outlined above. If a Compass Vending Machine (CVM) issues a receipt indicating that an amount to be refunded was not returned, a product was not dispensed, or another error occurred, a refund will be issued upon presentation of the receipt. Loading. You can load Stored Value, a Monthly Pass or a Day Pass onto a Compass Card. The go card is available in Adult, Child, Concession and Seniors fare types: Adult is for use by passengers without concessions. Concession Cards and Personalized Cards, which can be loaded with discounted Fare Products, must be registered when they are issued. V3L 0E7. Compass Cards can be loaded with Stored Value, or with prepaid passes (such as Monthly and DayPasses). We don’t have anything planned at this time. Coventry residents save more with a Go CV card. Requests for Stored Value refunds must be made within two years of the last tap in or tap out. Compass Tickets and DayPasses purchased at a Compass Vending Machine (CVM) can only be used on the day they’re purchased. Students are not eligiblefor a concession if they hold: 1. an interstate secondary student identification card 2. an international or overseas secondary student identification ca… These must be used the same day of purchase. Tap your card on the reader when entering buses, and at the gates when entering and exiting SkyTrain stations or SeaBus terminals. The $6 deposit, minus any insufficient fare (e.g., negative balance), is refundable when you return your Compass Card to TransLink either in person or by mail along with a completed refund form. Child (Full Fare)--Children travel free to city stations. Book Tickets. Activities can be booked 7 days in advance, and if you play regularly you can ask about our Go Card monthly passes for a range of activities. Refunds can be made by calling Compass Customer Service at 604-398-2042. In-person at the Compass Card Customer Service Centre at Stadium–Chinatown Station or the West Coast Express Office at Waterfront Station, Registered Compass Card holders can call 604.398.2042, By mail: print and fill out the Card Replacement Form, and mail it to us along with your damaged Compass Card to the address below. Fares for trips between Kennedy GO and Exhibition will also be lowered during the trial. Travel on the TransLink network is free for children aged 4 years and under. Minis and wristbands work just like Adult and Concession Compass Cards, which means you can load a U-Pass BC onto a blue adult wristband or Compass Mini. There will also be a $5 card cost (non-refundable) and $3.10 personalisation fee (non-refundable) payable upon the application of the Undergraduate Concession Card. Include two recent hard-copy photographs, or one digital for your pass. Once approved, touch your go card to a card reader to activate the concession fares on your card. Since November 2019, and over an 18-month trial period, the fare for GO trips between Kennedy GO and Union Station will be reduced from $4.75 to $3.70 when you use your PRESTO card, which is more comparable to the TTC cash fare of $3.25. Using Stored Value on your Compass Card is just like adding cash to your card, so you can pay-as-you-go. When you enroll, your credit card will be charged $8, which will be added as Stored Value to your Compass Card. Children need to touch on and off with an orange child go card . Concession cards are for those who qualify for reduced fares, including seniors and students. To replace lost or stolen Compass Cards, visit our Lost and Found page. Find out how our passes work, how to use a Compass Card, who is eligible for concession fares, and more. Visit the Monthly Pass or West Coast Express fare pages for monthly pass fare pricing. Hold both products against the reader until you hear a beep and see a check mark to proceed. Fare Prices and Concessions Full fare pricing table. Receipts will be sent to the email address associated with your account. Concession Compass Cards are available for: HandyCard holders. At CVMs, please select the receipt option at the end of your transaction and retain your receipts. Some passengers are eligible for concession fares, and can purchase an orange Concession Compass Card. Concession Compass Cards are available for: Children under 5 ride free when accompanied by a paying guardian with proof of payment.
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