You can find out more about him and his work by visiting his Catchy Space. © Copyright 2020 TransNational Payments. User-generated content builds credibility and trust while offering a deeper insight into the minds of your customers. 83% of customers state that loyalty programs make them more likely to keep engaging with particular brands. 17. Switch to a. and use those savings to shower your customers with appreciation! 3 Ways to Make Your Brand Legendary, Star Wars-Style, Unboxing The Beer Industry: How Brands Are Evolving in the ‘New Normal’, 96% of consumers state that customer service is an integral factor in their loyalty choices towards brands and businesses. This can be done on Facebook, but it’s also a really easy way to hosts promotions on Instagram. needs of serving customers and keeping your business running smoothly. Use a name when you can — just avoid nicknames or overly familiar terms until you know the client well. It’s a conversation around one unique hashtag. By creating a carefully-crafted hashtag, choosing a social media platform to host the competition, and offering your customers an incentive to share a day in their life, you will gain a wealth of insight into your prospects, giving your brand awareness a boost in the process. Not only do you know their names for this, but this action will let them know your establishment has noticed. Get your business name out there with “swag,” or business merchandise, with customizable items like totes, mugs, shirts and more. All Rights Reserved. Circling back to the importance of personalization for a moment: if you offer your customers tailored deals and discounts, you’re likely to foster brand loyalty which, in turn, will give you the opportunity to get to know them better. Whether it be awards you've won or reaching a certain number of customers, let your audience know! By celebrating National Smile Day on October 3, you can encourage people to post selfies of their smiles, to make a random person smile, or you can post jokes to engage your audience. TransNational Payments9550 W. Higgins Road • 8th Floor • Rosemont, IL 60018 Tel: 888.998.6224 TransNational Payments is a registered ISO of BMO Harris Bank NA. Getting to know your customers reinforces that you value them. TransNational Payments is a registered ISO of BMO Harris Bank NA. One prompt per day, plus room to write in your own ideas on how to use it! Another idea? Hand your loyal customers some referral codes and reward them with a discount when their referral purchases. 1. 1. Send Out a Survey. Do they ask questions through your website, email or prefer to call in? Social Media Giveaway Idea #1. the tools they need to grow their businesses. Allow a customer, industry peer, employee, or influencer in your niche to take over your social media account for a period of time and make posts on your behalf. You can think of these social media post ideas as tips. I know I’ve certainly found myself pondering questions like: What content should I share on our social media … Without a doubt, one of the most direct and priceless ways of getting to know your customers is by starting a conversation with them. Members log in here. While this particular campaign is over a decade old, it’s worth mentioning due to its enduring relevance—a testament to the power of the experience. Prove that you’re listening to their concerns (and compliments) by replying to comments regularly. 18. We’ve refreshed ourselves in the power of understanding your audience. A brand dedicated to driving innovation, Volkswagen has delivered many experiential campaigns in recent years⁠—and its `Piano Staircase` initiative is no exception. In fact, they don’t really care about you either. Create better content, faster. Get personal with your deals and discounts (they may just be the window to your customers’ souls). Use this data to inspire future promotions and address your patrons’ pain points head on. Include a brief, kind message with your invoices or email purchase confirmations. This hashtag allows you to follow the … Expanding on the previous point: concerning customer reviews, it always pays to respond to both positive and negative testimonials in a productive, timely fashion. Moreover, the video alone has earned over 1.2 million YouTube views to date. Track your campaign successes and failures through a reporting software like Sprout Social. 27. Regardless of where they’re posted, you should remain dedicated to providing personal responses to customer reviews in the public domain. As the video suggests, 66% more people tried the stairs rather than taking the escalator. Please sign in if you wish to track this in your account. With Social Media taking center stage these days, it’s easy for … Please login if you wish to track this in your account. The likes of Amazon, Starbucks, and TOMS have all earned a great deal of success through their innovative loyalty programs—gathering a wealth priceless consumer insights in the process. We have compiled a list of 150 questions to ask on Social Media based on various categories Social Media These questions are meaningful and will help you understand your audience and their Social Media behaviour better. Sites like Yelp, Google and Amazon are endless sources of honest accounts — good, mixed and bad — straight from the hands of your customers. And, when you ask the right questions, you will get the right answers—the kind that will help you improve your brand experience significantly. The rise of social media has brought marketers a whole new set of tools and techniques. Showing active appreciation to your customers will encourage trust and loyalty which, in turn, will make your customers more likely to engage with your brand across touchpoints. We offer a variety of convenient products and services like credit card processing and Full Service Payroll to give our diverse group of merchants the tools they need to grow their businesses. As a social media manager, it can be super fun to strategize and come up with multiple ways to share content with your audience.. But, perhaps one of the most powerful ways of sparking meaningful consumer dialogues and speaking your customers’ language, is with user-generated content (UGC). 45 Facebook Post Ideas That Generate High Engagement. Choose a comment randomly to … Did you know that Get to Know Your Customers Day comes around once every quarter? Simply post a photo and state your giveaway timeline and rules. Get your business name out there with “swag,” or business merchandise, with customizable items like totes, mugs, shirts and more. Thursday, Get to Know Your Customers Day #GetToKnowYourCustomersDay. By sharing what’s happening in your business, customers feel like an integral part of your … Choose a customer of the day and take this opportunity to drive in-store traffic by announcing the promotion via your social channels. The choices are endless — coupons, giveaways, personalized thank-you cards, social media shoutouts and. Facebook social media campaigns You will also be able to understand segments of your audience in a way that goes beyond digital stats and metrics alone. What comes to your mind when you hear the word Social Media Engagement? January 16th is the first Get to Know Your Customers Day of 2020, an event that actually happens four times a year, on the third Thursday of every quarter. Your ideal customers are part of that statistic, I … As a business owner, manager or staff member, it’s easy to get lost in the day-to-day needs of serving customers and keeping your business running smoothly. Consider asking longtime clients to leave a positive review, and thank them with a small reward. June 30 – Social Media Day #SMDay, #SocialMediaDay . If you are not yet focusing on acquiring new customers with social media, your business is missing out on the attention from billions of people. Whether in-store, over email or on the phone, it’s a simple way to keep your customers from feeling like just another dollar or number in line.
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