If our online support hasn’t resolved your query, start a message conversation with a member of our helpful team on our contact us page, It looks like you are using an out of date version of your browser - due to enhanced securityrequirements protecting customers, we will no longer support this browser version as of June 2017 and you will need to update it in order to access virginmedia.com website. Because a valid ticket has been generated, you would not be entitled to a refund. • Check into some cosy glamping for two in the Somerset countryside, 10 minutes from the coast • Rest well with a double bed, a pull-out sofa bed, electric heating, kitchen and shower room all in your pod • Go on walks, stay indoors or kick back in the on-site jacuzzi – the choice is yours Yes! With our themed categories to help you navigate the wide and wonderful world of experiences, you can streamline your search with our carefully selected gift collections tailor made for you. Simply return to the browser you sent the message in to check and respond. Please be sure that your voucher was issued by www.ExperienceDays.co.uk. If you’ve got a quick question, you can use our messenger service. In order to book your experience, you will firstly need to redeem your voucher here. If you continue to experience further issues with your Apple Music Student Membership you will need to contact Apple directly, Apple have a Student Membership information page which you can refer to: https://support.apple.com ... We support most devices retailed within the last 3 or so years. Please continue to use Email and Livechat support as normal. Experiences are back on top of the wish list. Experiences must be booked and taken prior to the expiry date. Provided your voucher is still in-date and has not been extended before, you are welcome to extend for a further 12 months for a fee of £20. All of our orders are being dispatched on time, but please allow an extra few days for standard delivery as Royal Mail are extremely busy at this time of year. Experience our fastest and most reliable WiFi ever - bringing you closer to the things and people you love. Buying Experiences during COVID-19 We might be locked down again, but you can still shop all the very best from the world of experiences. Physical gift vouchers are delivered by First Class Post (1-3 working days) or by Next Day Delivery. To submit a charity request, fill out the contact form here, or alternatively email [email protected] and a member of our charity team will be sure to get back to you. Provided your voucher has not been redeemed online, vouchers can be refunded free of charge within 14 days of purchase. Email delivery is free and instant. Please provide at least one of the following to help us direct your inquiry. There is no help available from Virgin. 18 Queens Road *Please note: Our reference numbers never include a PIN or Security Code. Virgin Experience Days has collected 2086 reviews with an average score of 4.10. If an experience is cancelled by the provider due to unforeseen circumstances, such as the weather or equipment malfunction, you would simply be entitled to reschedule the date. ZA: www.ExperienceDays.co.za, Copyright.2021.Alexey Bakulin Design for Experience Days, Copyright.2017.Alexey Bakulin Design for Experience Days, Place your order online or via telephone. To that end, if you are unable to enjoy your experience due to COVID related restrictions, we will look to extend your voucher further, for free. UK: www.ExperienceDays.co.uk Once you have logged into your account, you can then change the password to something more memorable if you wish to do so. We’ve got plenty of online step-by-step guides to resolve issues from the comfort of your home. Got a refund, which was dealt with quickly so can't complain about that. We are happy to refund your experience voucher within 30 days of the original purchase, if your experience has not yet been booked/exchanged/extended (providing you have not purchased an event ticket). Once your voucher has been redeemed online, we are unable to refund the gift voucher even if your request falls within the 28 days. 0330 111 3030 | info@virginincentives.co.uk Virgin Incentives, Stamford House, Boston Drive, Bourne End, Buckinghamshire, UK SL8 5YS We aim to provide exceptional service to our customers but cannot assist you if your voucher was issued by another company. Just disappointed we had to abandon the whole thing, I was buying for a friend as a gift. Save 10% on select domestic and international flights. Plus, you can always exchange onto any of our experiences, including our at-home range, at any time for free. After 28 days, unfortunately we are unable to refund any purchases. We're currently working from home without phone support. This information has been found through the company's General Terms & Conditions documentation or shared by our visitors: Please let us know by voting if the number works properly so that we can take a look if it doesn't and fix it !. Inquiries submitted regarding vouchers issued by other companies will not be answered. If your new experience has a higher value, you will be able to pay the difference online. If a problem is encountered at the experience venue, please bring it to the attention of the manager or activity co-coordinator of the partner centre, enabling them the chance to resolve the issue. Can this be extended? If you are experiencing trouble with our suppliers online booking system, via the above link you should be able to locate their direct contact details to discuss this. Help and Support from Virgin Media. 1,399 were here. (Please know our friendly team are available Monday - Friday 8.30am-8pm) Our team would love to speak to you via our Live Chat service. Whether you have a This will add an extra year onto the voucher's original expiry date. Prior to the expiration date, and provided it has not been extended before, Experience Days vouchers can be extended for an additional 12 months for a fee of £20. Please use the Contact Us page, to request your refund, and please be sure to provide your order reference number and serial number when doing so. Contact information for Virgin Experience Days with its free or geographic phone number. Enter your redemption reference, click 'REDEEM CERTIFICATE', and 'EXTEND'. Experiences must be booked and taken prior to the expiry date. Rather than live chat, it works like a text message conversation. Every experience … All extensions are for a further year, and vouchers can only be extended once. This operates between the hours of 8.45am and 19:45pm. The experience experts. Press Room. 1,399 were here. When an agent is available a red "CHAT" icon will appear in the bottom right corner of our screen. There are 1607 customers that Virgin Experience Days, rating them as excellent. Check out what 11,126 people have written so far, and share your own experience. By making an account with Virgin Experience Days, customers can checkout faster every time, get exclusive offers, and manager orders and invoices online. just want to say hello, you can fill in the enquiry form below and a member of In order to extend a voucher (if it has not yet been redeemed), you will need to enter your voucher code under the link 'Redeem Gift'. If you have a complaint with Experience Days, please email [email protected]. A new password will be sent to your e-mail address so please check your inbox, junk and spam for this. We're here to help with story ideas, press visits, information and high res image requests, fact-checking, editorial content, arranging interviews, broadcast requests, and much more. Live chat – For all online support head to the Virgin Media contact page – select your query from the list provided and choose to either chat with agents online, head to the help and support page or ask the community. Welcome to the Virgin Experience Days Press Room. Alexey Bakulin Design for Experience Days. Virgin Experience Days. Yes! You are able to exchange your experience to something more suitable, if you haven’t already redeemed your voucher. performance Power Up Your 11-13 MAY 2021 | DIGITAL EVENT | #PILIVEGLOBAL21 After a successful launch event in 2020, PI LIVE Global is back with over 30 carefully curated sessions brought to you by PerformanceIN. We’re all about bucket list adventures, lasting memories, and gifts with wow factor. Rather than live chat, it works like a text message conversation. ... Run tests on your services and kit, check your area for network outages and arrange help or new kit if needed, while staying regularly updated. Please continue to use Email and Livechat support as normal. For full details on the Experience Days charity scheme, please see here. The function to then exchange your experience will appear, at which point you can choose your new experience to book. Instant Email Gift Vouchers are available for those last minute gift ideas. Live Chat is available between 8am-8pm Monday to Friday and 8am-5pm on Saturday. The function to "extend" your voucher will then appear. I have now twice filled in the customer contact form, and still have to hear back from them. Discover gifts for the now, and later. In order to reset your password you'll need to enter your e-mail address in the log in section here and click 'Forgotten Password'. ... Join us to access a wealth of hints, tips and to chat … Visit the My Voucher tab to view all booking instructions.. If you have a reference that includes either of these it will be from a different voucher company. Help and Support from Virgin Media. How do I get in touch via live chat or messenger. question about an order, need information about a particular experience, or What if my experience is affected by COVID-19? All Experience Days vouchers are valid for 12 months from the date of purchase. Restrictions will also be displayed during the redemption process of your gift voucher. Reply from Virgin Experience Days We are very sorry to hear of the difficulties you have experienced whilst trying to redeem your voucher. All Experience Days vouchers are valid for 12 months from the date of purchase. Brighton, Sussex Test out a transporter in a driving experience like no other. My gift card has expired. Earn travel credits when you spend $20,000 or more on eligible flights We're currently working from home without phone support. The expiry date will always be printed on the back of the gift card, or on the e-certificate (depending on which you have received). Virgin Media accounts. our friendly customer service team will get back to you as soon as possible. Virgin Experience Days spas and afternoon tea Telephone hours are Monday – Friday 9am – 5pm. Prior to the expiry date, and provided it has not been extended before, vouchers can be extended for an additional 12 months for a £20 administration fee - this can be completed on our website or over the phone. Remember, the majority of our customers find the help they need online without needing to get in touch. This can be done by simply following the link titled 'Redeem Gift' on our website and logging in and then entering your redemption reference. Need any help? A Virgin Experience Days gift card will give someone the choice of over 2,000 experience days. 52K likes. Receive two complimentary Velocity Pilot Gold memberships when reaching $2,000. Unfortunately, once a voucher has been redeemed or exchanged once, it cannot be exchanged again. Find unique days out and experiences in Merseyside, and give an unforgettable gift with Virgin Experience Days. Virgin were quick to respond and resend it, but I never got the resent email! So whatever you’re looking for and whoever you’re buying for, you’ll find your ideal gift right here at Virgin Experience Days. Take control of a 45 ft race car transporter and put your skills to the test on a series of specially designed driving challenges. Please refer to section 10 of our T&C's for more information. Experience our fastest and most reliable WiFi ever - bringing you closer to the things and people you love. Receive monthly progress reports from a dedicated account management team. US: www.XperienceDays.com All Experience Days vouchers are valid for 12 months from the date of purchase. How long will it take for my order to arrive? To redeem your voucher, please follow the link titled 'Redeem Gift' at the top of the website. Gift Vouchers are valid for 12 months allowing the gift recipient the freedom to enjoy their experience at their convenience. Please email [email protected] or complete the contact form shown to get in touch. The gift pack includes everything your recipient will need to redeem and book their experience. Or browse a category you need help with: COVID-19 Updates My Account Purchasing an experience Booking my experience Exchanges / Extensions Legal / Misc Commonly asked questions. This can be done via My Voucher. They can swap to the experience they want, no hassle necessary. The Virgin spirit of fun and passion runs through all our experience days, from our first loves like flying lessons and track days to our current - and huge - collection. This is because you now have a valid ticket for your experience. The majority of our experiences are booked with our suppliers directly. Our office hours are Monday to Friday 9am—5pm. If you would like to bring the issue to our attention, you are free to email any written complaints to [email protected]. Once redeemed, you will receive a booking voucher containing the experience providers direct contact information, as well as instructions to book in your activity. Experience our fastest and most reliable WiFi ever - bringing you closer to the things and people you love. Simply return to the browser you sent the message in to check and respond. Help getting set up with Virgin Media services and equipment Experience our fastest and most reliable WiFi ever - bringing you closer to the things and people you love. Some responses may not be immediate but it allows you to carry on with your day rather than waiting to get through on the phone. Thank you for choosing Virgin Experience Days, and for giving us 5 … Refunds. With slalom and reverse parking challenges, a day in the truck is perfect for petrol-heads with a competitive edge. The expiry date will always be printed on the back of the gift card, or on the e-certificate (depending on which you have received). If your new experience has a lower value, any remaining credit will be added to your online account and expire on the same date as your original voucher. Please select your enquiry type below so the right person can get back to you. Discounted Virgin Australia Lounge Memberships and offers year-round. This is absolutely lovely to hear Liz, and we are so happy Leah could help! My voucher says it cannot be extended - Why? If you are able to provide us with the original purchase and delivery details of your order, our customer service team will be happy to look into re-sending your e-voucher. To extend, you can call our customer service team on 0845 862 9911 or click on 'REDEEM GIFT' at the top of the homepage. I have a collection voucher, however, none of the experiences are quite what I'm after, can I exchange to something outside the collection? Experience Days Ltd. You can receive your gift voucher as an e-certificate by email, or a physical voucher by post. Some responses may not be immediate but it allows you to carry on with your day rather than waiting to get through on the phone. When an answer is a little harder to find, customers can contact Virgin Experience Days by post, e-mail, live chat, or by telephone. From spa days and afternoon tea to adrenaline-pumping activities like skydiving and motor racing, your giftee will have loads to choose from. For more information, please see T&C's: Section 9. This is due to the redemption process creating an active ticket for your chosen experience. But while the shops are shut, you can still discover gifts with a difference, delivered contact-free, ready to enjoy when the time's right. If you’ve got a quick question, you can use our messenger service. 1,399 were here. Please check our delivery options for the latest delivery fees. Experiences must be booked and taken prior to their expiry date. You'll need to refresh the webpage and enter the code into the password tab. We have articles, videos and troubleshooting guides for all your queries. Virgin Incentives are a Rewards and Motivation platform providing Virgin Experience Days, The Virgin Gift Card, and Leisure Vouchers. 1,399 were here. Once a voucher has been redeemed, unfortunately we are no longer able to issue a refund. Once redeemed, you will receive a booking voucher to your email address containing instructions to book in your experience. If you have already redeemed your voucher, you will need to contact our customer service team on 0845 862 9911. Company No: 06067207 BN1 3XA You'll then be prompted to enter your payment information. We are able to re send your E-Certificate to the original email address, just contact our customer service team and we'd be happy to help. Refunds up to 28 days will incur a 20% administration charge. Alternatively, If my voucher isn't suitable for me, can I gift it on to someone else? You will then be able to enter your redemption reference (six numbers followed by six letters, e.g 123456-ABCDEF) and follow the steps to redeem by filling in your details. #VirginExperienceDays For more information, please refer to section 10 of our T&C's. ... (THEY DONT EVEN HAVE LIVE CHAT!!!) Customer service is available Monday to Friday 9:00am to 5:00pm on 0845-862-9911. When at the checkout there is an option to pay by card, or with PayPal. Restrictions appear within the activity descriptions online. We have articles, videos and troubleshooting guides. VAT Number: 917002459 To check availability for an experience prior to buying or redeeming your voucher, please contact our customer service team. If your question is about an order, please include your order number or voucher reference. Do you agree with Virgin Experience Days’s 4-star rating? check out our Experience Days FAQ section to see questions commonly asked by our customers. We can see your original voucher has been successfully redeemed with the supplier and I can confirm we have processed a … Virtual Exhibition - Explore the 'virtual exhibition stands' and speak directly to our carefully-chosen exhibitors to help you tackle your business ... Virgin Experience Days. You must process your extension prior to the voucher's current expiry, and once a voucher has been extended, it cannot be extended for a second time. From masterclasses, Michelin-starred dining and short breaks, to llama trekking, skydiving and forest bathing, we’ve got over 3,000 amazing experiences to discover. An Experience Days Gift Pack is sent via the shipping method of your choice.
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