There have been seven jackpot wins in Ontario since the prize centre was closed, with winnings of $6.5 million to $70 million. A Player is solely responsible for ensuring that his or her Player Account contains sufficient funds for a Game (including any Future Game Transaction), and OLG does not undertake any obligation or responsibility for notifying a Player if they do or may have insufficient funds available to play a particular Game prior to rejecting the relevant transaction (provided that the foregoing will not restrict OLG’s ability to so notify a Player). OLG's prize centre is located in Toronto, while the corporation's primary headquarters is located in Sault Ste. OLG publicizes ALL winners of $50,000 and over in a news release and on our website for 30 days. In addition, OLG may similarly disclose information in respect of a Player from time to time for the purposes of (i) confirming the Player's continued eligibility to maintain a Player Account, (ii) investigating any suspected breaches of this Agreement (including any suspected fraudulent or dishonest activity), and (iii) exercising any of OLG's other rights described in this Agreement or in any of the other documents incorporated in this Agreement by reference pursuant to Section 3. 3. By providing such additional information or documentation to OLG, the Player will be deemed to represent and warrant to OLG that such information is true and accurate or that such documentation is a true, accurate and complete copy of the original. Players have one year from the draw date to claim their prize. A Player can forfeit Bonus Funds at any time by contacting Player Support. If any of such registration information changes following the registration of a Player Account, it is the Player's sole responsibility to ensure that the Player remains entitled to have a Player Account pursuant to the terms of this Agreement and, if necessary, to update the Player's information in the Player Account by going to the “My Account” or “Account Information” page. ensure the existence, completeness, and accuracy of the information  displayed within his or her Player Account (including, without limitation all purchase confirmations); if they do not have a “valid ticket” (as such term is defined in the. This consent enables the following services to be provided: (i) verification of identity; (ii) payment processing; (iii) location verification; (iv) analytics (e.g., web site usage); (v) customer relationship management and player support; (vi) email services; and (vii) technical support of OLG.ca. If any of these required items are missing or incomplete, the OLG Mail-in Prize Centre will contact you directly to complete them. Toronto, Ontario M2N 0A4 Please choose one of the following options to start your prize claim process: Call the OLG Support Centre at 1-800-387-0098 and request an appointment. Reference is also made to Section 16.3. If a Prospective Player or a Player fails to comply with any term or condition of this Agreement and such breach is or is deemed by OLG to be a material breach for purposes of this Agreement, then in addition to the other rights and remedies of OLG specified in this Agreement, OLG may exercise any or all of the following remedies as OLG, in its sole discretion, determines to be appropriate in the circumstances, in each case without the requirement for prior notification to the Prospective Player or the Player or any remedial period: Except as otherwise provided in the Lottery Game Rules or the Pay-to-Play Game Rules, no claim or dispute by a Player with regard to any bet, wager or purchase of a Game, including the outcome of such Game, will be considered by OLG (i) in the case of a Draw-Based Lottery Game Played Online, more than 12 months following the date on which the Game is completed, and (ii) in the case of a Pay-to-Play Game, more than 30 days following the date on which the Game is completed. Subject to the minimum withdrawal requirements in Section 7.2 and documentation requirements in Section 4.3, OLG will deposit an amount equal to the Unutilized Funds as at such date into the bank account that is associated with the Player Account, the details of which are stored by OLG on the iGaming System. If a Prospective Player, Intending Player, or a Player does not agree with any of the terms and conditions of this Agreement, the individual (i) is not permitted to register an account with OLG.ca, and (ii) if the individual already has a Player Account (as defined in Section 2 below), they are not permitted to log into their Player Account and play any Games or purchase any products that are offered on or through OLG.ca. © 2021 Ontario Lottery and Gaming Corporation, {{ "lottery-product-tile-currently-drawing-numbers" | i18n }}, PUT YOUR KNOWLEDGE ON THE LINE WITH PROLINE, “YOU DO GOOD THINGS FOR PEOPLE AND GOOD THINGS HAPPEN.”, YOU CAN CLAIM ANY PRIZE OF $1,000 OR MORE AT THE PRIZE CENTRE. This information will include the name, city of residence and the prize won for all individuals or groups who are paid a lottery prize of $1,000 or more. A Player may only use his or her Player Account for personal purposes. All sections need to be filled out (Parts A, B & C), including where the ticket was purchased and by who. He was the winner of a $30 million Lotto Max jackpot on Aug. 2, 2013. Customers should continue to mail-in prize claims of $1,000 to $49,999.90. Plexiglass has been installed in appropriate areas to protect customers and employees. A Player can access the details of his or her Player Account through the OLG.ca website by going to the “My Account” or “Account Information” page including, for example, to see the following information: If a Player discovers any inaccuracy or error in the information that is contained in his or her Player Account, or if the Player suspects that such an inaccuracy or error may exist, regardless of who is responsible for the inaccuracy or error, the Player is required to immediately contact Player Support. A prize cheque cannot be released to anyone other than the person named on the cheque. If the breach is not remedied to the satisfaction of OLG, then the breach shall be deemed to be a material breach of this Agreement. If you can’t print the form from the website, you can call the OLG Support Centre at 1-800-387-0098 and ask for one to be mailed to you. A Prospective Player or a Player shall not: A failure to comply with this Section 14.4 will constitute a material breach of this Agreement by the Prospective Player or the Player. By using a payment method listed in 6.2(a) –6.2(d) to fund a Player Account, the Player expressly consents to OLG or its payment processing service providers, or both, storing such transaction information located on servers located outside of Ontario, but within Canada and using and disclosing aggregated transaction information for the purposes described in this paragraph. Saban Arayan was invited to the OLG Prize Centre to spin its big wheel, and it … While the Prize Centre was not conducting in-person claims, OLG continued to pay thousands of customers prizes sent in by mail totalling more than $17 million. OLG will not be required to notify the Player of any delay associated with the processing of a withdrawal of Unutilized Funds or the reason for such delay unless additional information or documentation is required to be provided by the Player. Photo provided by OLG. Local: 905-985-4888 Toll free: 1-888-294-3766, Fallsview Casino OLG shall have the right to deactivate a Player Account at any time in its sole discretion (a “Deactivated Account”). Local: 519-383-7770, Elements Casino - Brantford We ask our valued customers to follow the instructions on OLG.ca. Fill in the required information on the front and back of the ticket (print clearly). Toll free: 1-888-325-5788, Gateway Casinos - Sault Ste. 416-224-1772, Casino Ajax OLG will hold a Player's monies that are deposited with OLG for purposes of funding the notional balance of a Player Account in a bank account or escrow account as trustee for the Player (not as banker or debtor). A completed Lottery Prize Claim Group List with each group member’s legal name, address, postal code, telephone number, proportion of prize and signature. During a period of Downtime, some or all of the functionality of OLG.ca may not be available. The owner(s) of this ticket should fill in the back portion, sign it and contact the OLG Support Centre at 1-800-387-0098. 705-946-6464, P.O. OLG may, from time to time, disclose a Player's registration information to third-party service providers for the purposes of confirming that the Player's registration information remains true and accurate. OLG is now accepting in-person prize claims by-appointment only for customers with prizes of $1,000 or more who wish to claim at the OLG Prize Centre. If OLG is unable to contact the Player, then OLG will retain the Unutilized Funds until OLG receives proper instructions relating to the disposition of such funds from the Player or his or her legal representative. The performance or operation of OLG.ca or any website or Mobile Applications that OLG may make available to Players from time to time may be affected by a Player's computer equipment, mobile device, Internet connection or other factors that are outside of OLG's control. A Player can change his or her password at any time by going to the “My Account” or “Account Information”  page. For example, OLG may require a copy of a void cheque or a bank account statement, in either case which includes the Player's name, civic address and the bank account number, all of which must match the information associated with the Player Account that is stored in OLG's iGaming System; by submitting such documentation to OLG, the Player will be deemed to represent and warrant to OLG that such documentation is a true, accurate and complete copy of the original; and. See news reports about current OLG topics. A Completed Lottery Prize Declaration Form & Lottery Prize Claim Group List, For Prize Claims Of $1,000 To Under $10,000, OLG Rules Respecting iGaming Lottery Games. Lottery and charitable gaming products are only available to those persons 18 years of age and over, while casinos and slot facilities in Ontario are restricted to those persons 19 years of age and over. However, it may not be possible to notify Players in advance of Downtime, including in circumstances beyond OLG's control (for example, a power failure) or if the Downtime is determined to be necessary to address a potential or actual security threat or breach. Deng Pravatoudom is Ontario’s newest multi-millionaire after she won the $60-million jackpot from the Dec. 1, 2020 draw. OLG is returning profits from the first three months of sales (January 4 to March 31, 2021) of these tickets to retailers. By Mark Brown March 12, 2021 3:00am If OLG is unable to contact the Player, the Player Account will be Deactivated. OLG ***** David Schnurr of Nottawa can realize his dreams after winning $1 million in the Feb. 26, 2021 Lotto Max MaxMillions draw. The owner(s) of this ticket should fill in the back portion, sign it and contact the OLG Support Centre at 1-800-387-0098. See our annual and financial reports and other disclosures. Winnings from wagers placed with Bonus Funds are added to the Bonus Funds balance. If a Player Account has become a Dormant Account and is locked, the Player may thereafter contact Player Support to request the reactivation of the Player Account. If you can’t print the form from the website, you can call the OLG Support Centre at 1-800-387-0098 and ask for one to be mailed to you. She took top prize in the December 9 draw, which started at $125,000, had grown to $196,544.30 before it was won! The access or use of OLG.ca other than in accordance with the terms and conditions of this Agreement is strictly prohibited. Local: 613-822-8668, Shorelines Casino Peterborough Players may require additional third-party services to access OLG.ca (e.g., internet service provider agreement; mobile carrier agreement; email account; text messaging service (SMS)). Do not put additional writing or markings on your tickets as this can increase the time it takes OLG to process your prize claim. In some cases, a Prospective Player, Intending Player, or a Player may not be able to access or use some or all of the components or functionality of OLG.ca as a result of deficiencies in their own equipment or technology or the service providers retained by them. A Player should familiarize themselves with the terms and conditions that govern the use of his or her bank or financial institution's online banking website prior to using it to fund a Player Account, including whether the bank or financial institution will charge any fees relating to the use of Interac Online. Subject to the minimum withdrawal requirements in Section 7.2 and documentation requirements in Section 4.3, if a Player Closes their Player Account and Unutilized Funds remain in the Player Account at that time, OLG will return the Unutilized Funds to the Player's bank account that is associated with the Player Account, the details of which are stored by OLG on the iGaming System. an unfair advantage includes the exploitation of a fault, loophole or error in any software that is used in connection with the operation of OLG.ca (including any Game) or the exploitation of any Error. deposit funds with OLG for purposes of crediting the notional balance of a Player Account; Suspend the Player Account until such time as the breach is remedied to OLG's satisfaction; request that the Player contact Player Support to explain the circumstances of the breach, or to provide such information and documentation relating thereto as OLG may request; Deactivate the Player Account and exclude the Player from playing Games on OLG.ca; notify any third parties which OLG, in its sole discretion, determines to be appropriate in the circumstances, including law enforcement authorities and other third parties (for example, police services, the AGCO, OLG's payment processors and credit card issuers and brands); or. Except as otherwise provided in the applicable Lottery Game Rules or Pay-to-Play Game Rules,  OLG's (including, but not limited to the extent applicable, OLG's, OLG’s service providers, subcontractors, employees, agents, and assigns) maximum liability, subject always to Section 17.2, to a Prospective Player or a Player under this Agreement or otherwise in respect of the accessing or use of OLG.ca shall not exceed the lowest of: Notwithstanding anything to the contrary contained in this Agreement, OLG shall not be liable for any loss or damage suffered by any person as a result of: For greater certainty, a Prospective Player or a Player shall not have the right to claim damages under or in connection with OLG.ca or this Agreement or for breach of this Agreement by OLG, in tort, in contract or on any basis whatsoever to the extent that any loss claimed by the Prospective Player or the Player is: OLG.ca will be operated with reasonable skill and care substantially as described in this Agreement. A legible photocopy (front and back) of one piece of valid government-issued identification with date of birth for each group member. However, in-person claims are not required for prizes of less than $50,000 and players are reminded that p rize claims of up to $49,999.90 can be submitted by mail, following the instructions on OLG.ca or by calling the OLG Support Centre at 1-800 … All such information that is provided to OLG will be stored in the iGaming System on servers located in the Province of Ontario. A Prospective Player or a Player may contact the AGCO regarding any aspect of OLG.ca as follows: Alcohol and Gaming Commission of Ontario A Toronto woman has 60-million reasons to love 2020. OLG.ca is a lottery and gaming website meant for personal entertainment. MARIE, ONP6A 6V2 No Assignment of Prize Winnings. If you have won a prize valued at $50,000 or more, please call the OLG Support Centre at 1-800-387-0098 or validate your ticket at a lottery retail location to initiate the claim process. Select Slots and Casinos A Player may fund his or her Player Account by depositing funds (in Canadian dollars only) with OLG by means of: A Player should familiarize themselves with the terms and conditions that govern the use of his or her chosen funding method prior to using it to fund a Player Account. OLG requires your contact information including first and last name, phone number and email address to schedule an appointment. In the event that no bank account is associated with the Player Account, or if OLG is not able to successfully deposit the Unutilized Funds in such bank account (for example, because the bank account has been closed or because OLG requires additional information in order to confirm that the bank account belongs to the Player), OLG will use its reasonable efforts to contact the Player using the Player Contact Information to advise as to the status of the Player Account and the balance of Unutilized Funds. marie (prizes cannot be claimed at this location) 70 foster drive, suite 800 … Local: 705-329-3325 Toll free: 1-800-832-7529, Gateway Casinos - Innisfil If the winner cannot attend the Prize Centre, his/her cheque will be sent by regular mail or courier, based on the winning amount. Prize winnings cannot be assigned, transferred, lent, sold or otherwise directed to third parties by prize winners. We want to hear from you! If a Player funds the notional balance of their Player Account and thereafter a Chargeback occurs in respect of all or part of the deposit transaction, OLG (or any of its third-party service providers) may take any or all of the following actions, in each case as OLG, in its sole discretion, determines to be appropriate: Subject to certain exceptions, withdrawals of Unutilized Funds from a Player Account will be processed by means of an electronic bank transfer (in Canadian dollars only) to a bank account that is registered by the Player and which OLG has verified and approved, to its satisfaction, is held by the Player at a bank or other financial institution acceptable to OLG in Canada. OLG reserves the right to revise this Agreement from time to time in such manner as OLG, in its sole discretion, determines to be appropriate. Make sure the form is signed and witnessed. where OLG deposits into a Player's bank account an amount that is greater than the amount of Unutilized Funds in a Player Account. 90 Sheppard Avenue East, Suite 200 In addition to any deposit limits established by a Player, OLG (in its sole discretion) may restrict a Player's ability to fund the notional balance of a Player Account. Validate your ticket at a lottery retail location. A second piece of acceptable identification. words importing the singular shall include the plural and vice versa and words importing one gender shall include all genders unless context otherwise requires; Appointments will be scheduled between 8 a.m. and 6 p.m. Monday to Friday, and between 9 a.m. and 3 p.m. on Saturdays. A Completed Lottery Prize Declaration Form, 4. In order to access or use certain components of OLG.ca, it may be necessary for a Prospective Player or a Player to download software (for example, certain casino games may require a flash player or an up-to-date web browser.). BOX 13031 ADELAIDE STREET EASTTORONTO, ONM5C 2J1, 4120 YONGE STREET, SUITE 402TORONTO, ONM2P 2B8 Customers with prizes over $50,000 are asked to call 1-800-387-0098 to discuss available prize claim options. Local: 519-672-5394, Starlight Casino Point Edward during each of the next six months that the Player Account is an Inactive Account, a monthly service fee of $25 per month (or if the balance of the Player Account is less than $25, then that balance). A Player is not permitted to use OLG.ca or any component thereof (including a Player Account) or any content included on OLG.ca for any business, commercial or public purpose or for any other purpose that OLG advises the Player from time to time is not permitted. If, during the Suspension, OLG determines that the Player has committed a Material Breach of this Agreement, it may Deactivate the Player Account in accordance with Section 12.2. Drop – If the prize displayed is Plinko, you qualify for a Plinko Event at the OLG Prize Centre in Toronto to win a guaranteed prize of $100,000 to $500,000. Many additional forms of protection have been implemented at the Prize Centre to reduce the risk of exposure. PlaySmart is your gambling encyclopedia, with information you need to make smart choices and keep the fun in the game. A Player Account will become an Inactive Account if there has not been a successful Player-Initiated Transaction for a period of 12-consecutive months, unless the Player Account is for a Self-Excluded Individual. OLG will require the Player to submit documentation (by electronic upload via OLG.ca or as OLG may otherwise instruct) that, in OLG's sole determination, evidences the Player's authority over the bank account that is to be registered. Without limiting the generality of the foregoing, a Player will be required to provide to OLG such information and documentation as OLG may determine that it requires in order to comply with its FINTRAC reporting obligations. Information that is submitted by an Intending Player who is registering an account with OLG.ca must be true, accurate and complete at the time it is provided to OLG and such information must remain true, accurate and complete following the registration of a Player Account. But why would you wait? For prizes of $50,000 or greater, please retain your ticket and contact OLG Support Centre at 1-800-387-0098. A Player should review the applicable Bonus Funds Terms prior to accepting an offer of Bonus Funds. Fill in the required information on the front and back of the ticket (print clearly). In the event that any amount becomes owing to OLG by the Player under or in accordance with the terms of this Agreement, OLG shall have the right to deduct such amounts from the Player's Unutilized Funds and to adjust the notional balance of funds in the Player Account accordingly without the requirement for any advance or further notice to be provided to the Player by OLG. Line Any party to a prize dispute is advised to obtain independent legal advice. The Bonus Funds Terms may contemplate that certain Bonus Funds will become Unutilized Funds only after certain wagering requirements have been satisfied. Prize claims up to $49,999.90 can be mailed to the OLG Prize Centre for processing. A Prospective Player or a Player who wishes to make a complaint about OLG or any aspect of OLG.ca may do so by contacting Player Support or otherwise contacting OLG in accordance with Section 18.1. This applies to both single and group play wins. Local: 905-628-4275, Gateway Casinos - Clinton The payment of each Insider prize is held for 30 days from the date the insider news release is published to allow anyone with concerns regarding the prize to come forward. A Player should familiarize themselves with the terms and conditions that govern any such services prior to using them to access OLG.ca. As of the date of this Agreement,  a Player is permitted to make only one withdrawal of Unutilized Funds per day. OLG may from time to time specify minimum and maximum withdrawal amounts applicable to Player Accounts. David says he plays the lottery occasionally. An Inactive Account will be subject to the following monthly service fees (“Inactive Account Fees”), the amount of which OLG will be entitled to withdraw from the Unutilized Funds associated with the Player Account at the end of each month (or at any time thereafter) without the requirement for any advance or further notice to the Player: The maximum amount of Inactive Account Fees that OLG will be entitled to receive from a Player under this Agreement is equal to the lesser of (i) $234 and (ii) the amount of the Unutilized Funds associated with the Inactive Account. for punitive, exemplary or aggravated damages; for loss of profits, loss of chance, loss of use, loss of production, loss of business or loss of business opportunity, including (but not limited to) loss of data, profits, revenue, goodwill, reputation or business interruption; a claim for consequential loss or for indirect loss of any nature suffered or allegedly suffered by the Prospective Player or the Player; or. OLG intends to make OLG.ca available on a 24-hour basis, 7 days a week. In the event of a disagreement between the result that appears on a Player's screen and the relevant Game servers (and/or OLG's central computer-controlled online system, in the case of a Draw-Based Lottery Game Played Online), the result that appears in the Game servers (and/or OLG's central computer-controlled online system, in the case of a Draw-Based Lottery Game Played Online) will prevail. For example, OLG may: Prior to a Player depositing any money with OLG for the purpose of crediting his or her Player Account, subject to the deposit limits set by OLG, the Player will be required to set a maximum weekly deposit limit  for his or her Player Account. an aggregate of $1,000 in respect of all other liabilities, including for liabilities resulting from or as a result of any negligent act or omission of or by OLG or any of OLG's service providers, or anyone acting on behalf of OLG or any of OLG's service providers. Toll free: 1-866-445-3939, Casino Rama If a Player intentionally or unintentionally discloses his or her Username and Password to anyone else, or if the Player suspects that someone else might have discovered the Player's Username and Password (whether or not such other person has used or attempted to use the Player's Username and Password), the Player must immediately change their password on OLG.ca and notify Player Support regarding the compromise or possible compromise of the original Username and Password.
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