Disclaimer: # Points Plus Pay - Flights are available on any flight with a Qantas (QF), Jetstar (JQ), Jetstar Asia (3K), Jetstar Japan (GK) or Jetstar Pacific (BL, for bookings until 28 July 2020) flight number and selected partner airlines when travelling on a Qantas fare, … If changes are permissible, our customer support team will assist you in making a decision. Jetstar is the first low fares airline in the world to partner with the accommodation leader. In order to change or cancel a booking reservation you will need to call 1300 722 327 between 9 am - 6 pm AEDT, 5 days a week. Jetstar Regional Services Pte Ltd, BRN: 201229688K. To request a new copy of your Booking Confirmation contact us or call 1300 722 327 between 7 am to 10 pm AEDT, 7 days a week. If you have not received your Booking Confirmation call 1300 722 327 between 7 am to 10 pm AEDT, 7 days a week. Jetstar Japan Co., Ltd. Jetstar Holidays K.K. Hotel bookings can be made online through our website. If the property offers a shuttle service this will be listed under the ‘Room Type’ section or displayed under the Property Information section on the right hand side of the screen. Nor will my friends for that matter. In accordance with our Booking Conditions, the hotel’s cancellation policy applies to your booking. I asked a few times since for a refund but each time Jetstar refused. - After receiving the offer a full refund, you may call customer The value of the voucher will not be refunded and no replacement voucher will be issued when cancelling a booking. A few weeks ago I rang them again, thought it was worth another shot and said that I didn’t want a voucher, can’t use a voucher and since my flights were international and they couldn’t offer the service I paid for wanted a refund. Free cancellation means you can cancel or change the reservation free of charge if done within the time frame set by the hotel and this information is displayed in the Booking Confirmation email. The expiry date and terms of use are included in the Voucher email. The voucher is not redeemable for cash or other goods and services. (b) Booking dates will be strictly applied. The voucher must be used before the expiry date on the voucher, otherwise it will be forfeited. We currently do not have the option to cancel or change a Hotel reservation via the Jetstar Hotels website. Jetstar Gift Vouchers can be used in one transaction only. Travel voucher class action Under the Property Information section there will be information about what the hotel offers or under the features section displayed on the right hand side of the screen. Yes, Jetstar Hotels Vouchers can be used on Jetstar hotels bookings and also Jetstar Holiday bookings, excluding Airbnb. You will receive no other benefit for taking the credit voucher for Jetstar Hotels or Jetstar Holidays at this point in time. On this page you will find the latest information on consumer rights, travel and event cancellations in relation to COVID-19. You will receive a Booking Confirmation email with your confirmed reservation details up to 24 hours after making the booking. If the hotel requests you reserve parking, please contact them directly. 1829. With a lower value than the Flight Credit value, except if your original booking made on or before 28 February 2021, where your Flight Credit can be used for multiple bookings. The customer has not opted in to receive offers via email relating to their booking. Yes you can. Jetstar Asia Airways Pte Ltd, BRN: 200403570D. Additional charges may be applied by the hotel at its discretion in some instances. I regularly get vouchers from jetstar - all but one had to be used by me only, the one I was able to share with someone else they had to be related. Simply choose ‘Use a voucher or gift card’ as your payment method and enter your voucher number in … We recommend you take your Booking Confirmation email to assist at check-in. If the hotel policy permits, we will refund you any refundable amount. VOUCHER (7 days ago) Use your Jetstar flight voucher to book a Jetstar flight available on Jetstar.com or through Jetstar Contact Centre at the time you redeem the voucher The flight voucher must be redeemed in one booking only The Jetstar flight voucher is not redeemable for cash or other goods and services including luggage, meals, etc. Jetstar Voucher terms and conditions (a)'How to use this Voucher' forms part of these Voucher Terms & Conditions. Do Jetstar Hotels Vouchers expire? Any applicable fare difference will apply. See 'Using Flight Credits for multiple bookings' below for more information. For Qantas customers, travel credit can be redeemed for travel for up to 12 months from the original booking. After selecting a hotel or Holiday offer that you wish to book, enter the voucher code in the space provided on the Review and Pay page. If your booking is non-refundable and your circumstances change, you will need to discuss a refund with the relevant hotel. We will assess the hotels cancellation and changes conditions applicable to your booking and advise you of the amount to be refunded (if applicable). This content will be displayed for example Cancel up to 14 days or Cancel before a date that will be written in the email. The budget carrier emailed customers with flight credits yesterday, Tuesday March 31, to let them know there's no rush to redeem their vouchers, with up to 12 months to use … Qantas Group Accommodation Pty Ltd provides access for customers to book accommodation through the Jetstar website. If there is a balance remaining to be paid, the customer must pay this balance with a credit/charge card. JS#2: No, but you can use it on a future Jetstar flight Me: No good to me mate, I will never be flying you again. Each hotel may have its own policy regarding guests under the age of 18. The Hotels Customer Helpline can provide assistance with any permitted changes or cancellation to your booking. Choose your flight or add Jetstar products to an existing booking and enter the voucher code when you get to the payment page. No. Jetstar Gift Vouchers are not refundable and not redeemable for cash or other goods and services. Jetstar vouchers Received as a birthday gift but don’t see them being used before expiration 2x $100 Can be used for flights or flights and accommodation, can not use for just accommodation … You must be over 18 to make a booking on our website. Yes, each Voucher has a unique expiry date. The customer identified in the booking is referred to as the ‘lead guest’. No, we do not charge any booking fees or fees for processing your payment. No, any amount paid using a voucher is non-refundable. If you are entitled to a refund for the cancelled booking, and the booking included another payment method in addition to the voucher, any hotel cancellation fees will be deducted from the amount paid by you, and you will receive a refund of the balance back to the payment card used for your booking. If you change or cancel a booking, any hotel fee amount will be deducted from the amount paid by you, up to a maximum of the amount originally paid by you. The voucher can only be used towards part, or full payment of hotel bookings on www.jetstar.com/au/en/hotels. If you have a balance remaining on your Credit Voucher, you will automatically receive an email with a new voucher code with the remaining balance shown. After my long battle with the Jetstar Customer Rep, I decided to post this online so that Jetstar users at least know what they are getting into before calling for a refund. Please note, special requests cannot be guaranteed and will be at the discretion of the hotel and subject to availability on the day of check-in. We only accept bookings for hotels via our website. Any changes or cancellations to a booking paid for using a Property Specific Voucher are at the discretion of the relevant hotel and must be arranged by you with the hotel directly. Jetstar Airways Pty Ltd, ABN: 33 069 720 243. Vouchers are not exchangeable or redeemable for cash or other goods or services. If the balance is below $50, we will contact you to arrange a refund. The email will contain the Room Type you selected, any inclusions with the room selected and arrival instructions that you will need to read before arriving at the property. We may, if requested by you, liaise with the hotel to have your booking refunded, but any refund (or voucher) in these circumstances will be at the discretion of the hotel (unless you are otherwise entitled to a refund under the Australian Consumer Guarantees). The voucher must be taken as stated and no compensation will be payable if the recipient is unable to use it as stated. Use your Jetstar flight voucher to book a Jetstar flight available on Jetstar.com or through Jetstar Contact Centre at the time you redeem the voucher The flight voucher must be redeemed in one booking only The Jetstar flight voucher is not redeemable for cash … This content will be written in the Booking Confirmation email. To leave a comment or suggestion please complete our customer feedback form. To unsubscribe from RedEmail, visit the Jetstar website at http://web.Jetstar.net.au/redemail/au/ and enter your details. If this is the case the Voucher can be redeemed towards payment of flights including Fares and bundle options, taxes, fees or towards payment of Jetstar Holiday products (such as accommodation, flight and hotels packages, activities, transfers, parking or insurance) that are booked in connection with a Jetstar flight in the same itinerary. You can cancel your booking by calling us on 1300 722 327. © 2021 Qantas Group Accommodation Pty Ltd. Changing the property at which you plan to stay, Changing both the date of arrival and departure for a booking, or. 1829. Commissioner of Japan Tourism Agency Registered Travel Agency No. This will be updated regularly as new guidance is available. Remember to redeem your voucher within 6 months of the issue date and complete travel within 12 months. If your Voucher code is not accepted on the Review and Pay page, please contact our live chat customer support line for assistance. However if you use a non-Australian credit card there maybe conversion fees associated with the card, please confirm with your issuing bank about fees related to overseas card charges. If you had a booking that was non-refundable, we may have been able to negotiate with the hotel a Property Specific Voucher, allowing you to retain the value of your booking for use with the specific hotel at a later date. When you make payment for a hotel booking, a secure server is used to transmit your credit card details to financial institutions. Jetstar Asia Airways Pte Ltd, BRN: 200403570D. Vouchers can be redeemed online at Manage Bookings or through Qantas offices. Vouchers are not exchangeable or redeemable for cash or other goods or … This Voucher is not redeemable for cash or other goods and services. Charges may apply. Jetstar Gift Vouchers are not refundable and not redeemable for cash or other goods and services. The voucher must be used before the expiry date on the voucher, otherwise it will be forfeited. Sorry for asking here as I can't ring Qantas from where I am in the world and they have no international (+61) number that I could find. We're here to assist you in finding the information you need about our site. The hotel has the right to refuse any booking when the lead guest is unable to show sufficient photo ID if requested prior to or at check-in, or where a minor is not accompanied by a parent/guardian. This Voucher cannot be redeemed for Jetstar Holiday products (including accommodation, activities, transfers, parking, insurance and car hire). The voucher can only be used towards part, or full payment of hotel bookings on www.jetstar.com/au/en/hotels. A Credit Voucher has more flexible terms of use than a Hotel Voucher. Your booking must be made or changed through Jetstar.com or Jetstar Contact Centre before the Expiry Date, for travel on any Jetstar flight available at the time you redeem this Voucher. To arrange this you will need to contact the hotel directly to arrange. Qantas and Jetstar will give customers a travel credit voucher if they decide to cancel their flights following the coronavirus outbreak. A Jetstar Voucher can be used for domestic Jetstar flights and packages as well as overseas Jetstar flights and packages. Jetstar will be extending the validity of their flight credit vouchers for up to two years, in the wake of future travel uncertainty. What do I do if a Jetstar Hotels Voucher code does not work? If you have travel insurance, you may be able to claim under your insurance policy. Every Hotel sets its own policy for each room they sell with regards to cancellations. No, any amount paid using a Credit Voucher is not redeemable for cash. Importantly, the person making payment for the booking does not need to be the same as the lead guest. Special requests can be added in the "Request (Optional)" section during the booking process. Any new and existing unused travel vouchers issued due to the impact of COVID-19 by Jetstar Airways (JQ), Jetstar Asia (3K) and Jetstar Japan (GK), have become multi-use vouchers. Vouchers may be transferred, but are not valid if sold. The lead guest will be required to present photo ID at check-in, such as a license or passport. A Hotel Voucher (Promotion code) is a complimentary promotional or goodwill voucher provided by Jetstar Hotels, for example a $30 Hotel Voucher due to booking a Jetstar Airways flight or receiving a goodwill voucher from the Contact Centre. If you have feedback we would love to hear from you. Best Travel Voucher Travel Voucher Jetstar - Newnest 2020. The voucher cannot be redeemed for Jetstar Holiday products (including accommodation, activities, transfers, parking, insurance and car hire). Vouchers can only be used once and any unused portion of the voucher will be forfeited. Tigerair customers will be provided with a travel credit for use on Virgin Australia flights. By multi-use, we mean that the vouchers can be used across multiple bookings. Yes (subject to the cancellation and changes policy specified by the hotel). The $25 Jetstar hotel voucher will be issued by Jetstar after a flight booking is made and will be emailed to the email address provided during the flight booking process. When booking a flight in Premium Economy, Business or First Class, there can be a substantial difference in the seats available on different airlines and aircraft types. © 2021 Qantas Group Accommodation Pty Ltd. ABN 32 152 774 457. Jetstar Pacific Airlines, BRN: 0301103030 Customers need to access Airbnb through Jetstar.com to receive the flight voucher. Jetstar Regional Services Pte Ltd, BRN: 201229688K. Can I speak to a supervisor (again)? Some vouchers can be redeemed for flights and Jetstar Holiday products. Qantas and Jetstar will waive the change fee once customers are ready to rebook. Commissioner of Japan Tourism Agency Registered Travel Agency No. A Credit Voucher is provided due to a paid booking being refunded and a Credit Voucher being issued. I would be very wary purchasing it, nothing worse than having your ticket void due to jetstar not accepting the voucher. 02495. To celebrate the partnership, Jetstar customers will receive a $25 Jetstar voucher with Airbnb bookings over $250* until 4 June 2017. Towards the bottom of the Booking Confirmation email you will see a Tax Invoice for the booking including information relating to cancelling the reservation, use of Jetstar Points and use of Vouchers. Our customer service team will assess the booking that you are already holding and review the conditions associated with it to advise what changes are permissible. Some vouchers on Gumtree alone include a $497 voucher for just $420, or a $1868.50 voucher for a “negotiable” $1500 price tag. You can change your booking by calling us on 1300 722 327 between 7 am to 10 pm AEDT, 7 days a week. It is not pointless to hold a Jetstar Voucher. The person named on the booking must travel. You will have 3 years from the date of issue to use the Credit Voucher with Jetstar Hotels or Jetstar Holidays. For example if you used a $30 voucher and paid $400 using a credit card for a total booking value of $430 and you cancel the booking, you will only receive $400 back (assuming the booking was fully refundable) either as a Credit Voucher or refunded back to the original payment method used for the booking. Yes you can, but please note though that all transactions will be processed in Australian Dollars (AUD). The ACCC is alert to any instances of unfair or unconscionable conduct on the part of businesses in dealing with consumers during the current crisis. There is no Call Centre Service Fee at this time. A non-refundable policy implies that to cancel or make changes to a reservation there will be a fee charged to make this transaction. The AFF Seat Comparison Tool is designed to help you to make an informed decision when booking a flight in a premium cabin. Qantas Group Accommodation Pty Ltd is an associated entity of Qantas, and is a wholly owned subsidiary of Qantas Airways Limited. Add-ons (excluding hotels, activities, insurance and car hire) can only be refunded in the form of a Jetstar Voucher when requested as part of a cancellation of the applicable flight. If the property has this facility it will be displayed under Property Information section on the right hand side of the Hotel selected. Jetstar's primary product is low-cost flights. Does anyone know if you can use a Qantas voucher to book a Jetstar flight, Qantas doesn't go to the destination in question (CNS to DPS) but Jetstar does. If there is a balance remaining to be paid, the customer must pay this balance with a credit/charge card. We will ask you to provide your booking reference number and the surname of the lead guest in the booking. Spend the voucher on yourself or someone else. If you cancel a booking paid for in whole or part with a Credit Voucher, and you are entitled to a refund, you will be issued with a replacement Credit Voucher for future use. A booking fee applies to redemptions through Qantas offices. The vouchers apply to both domestic and international flights. The voucher is available for use in a single transaction up to the voucher value. If you have not received your confirmation, re-check your Spam or Junk folder. These comments will be forwarded to the hotel with your booking. It is a condition of sale that gift vouchers may not be purchased or offered for unauthorised re-sale on 3rd party websites. 02495. Yes, each Voucher has a unique expiry date. Jetstar Sales and Products . On the website when you enter the dates of your stay, the available properties will be displayed with the rates on the right hand side. The company has a fleet of over 70 planes that service 39 destinations in Australia and around the world. Jetstar Japan Co., Ltd. Jetstar Holidays K.K. Under ‘Room Type’ you can see if parking is included with the Room that is selected or under the Property Information section on the right hand side of the screen. The hotel fee value cannot be paid using the voucher value. The conditions associated with your booking are displayed in your Booking Confirmation email. Travel credit vouchers can be used for travel on any domestic or international flights. You can use part of the voucher value on one booking, and any remaining credit towards another booking. Each Voucher code can only be used once on a single booking. Each booking cancellation policy will vary depending on the cancellation policy for the relevant hotel/property. The expiry date and terms of use are included in the Voucher email. Once you have received the Booking Confirmation, you can see the property’s details in the email confirmation. You may change who the lead guest is by contacting the 1300 722 327 between 7 am to 10 pm AEDT, 7 days a week. Claiming a credit voucher for Tigerair flights . The following requests will be treated as a cancellation: We will be able to assist you via our call centre with a cancellation of the existing booking. Singaporean Travel Agent License No. The validity period of a Property Specific Voucher will be determined by the relevant hotel, and included in the terms and conditions of the Property Specific Voucher. Customers will not receive a $25 voucher when: The flight departs and returns on the same day, The customer has a booking with a hotel already added, The customer has booked with Jetstar Hotels previously. Singaporean Travel Agent License No. VOUCHER (4 days ago) (2 days ago) If booking on jetstar.com, you will need to enter your voucher number on the ‘Review and pay’ screen.
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